22.10.2017

Affiliate Marketing Manager - Santa Barbara, CA (http://www.builtinla.com).

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Assist the FastSpring clients in developing and optimizing their affiliate programs across different stages, onboarding until the <b>program</b> reaches the ...

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Affiliate Marketing Manager - Santa Barbara, CA | Built In Los Angeles var _sf_startpt=(new Date()).getTime() NEWS EVENTS STARTUPS JOBS Post a Job View all jobs Post a Job sign up log in SEARCH Search Affiliate Marketing Manager - Santa Barbara, CA at FastSpring Greater LA Area Follow Company Save Job Visit their site The Opportunity Want to work for a company where you can have a genuine impact, be passionate about what you do, and work with a great team of people? At FastSpring, we work hard while keeping a fun, collaborative, and casual atmosphere. Headquartered in downtown Santa Barbara, our offices are just a few minutes from great restaurants, shops and the beach. If you're highly driven and want to work at an exciting, fast-growing e-commerce and subscription management SaaS company, consider joining the FastSpring team. We offer a dynamic work environment, competitive compensation, equity, growth opportunities, benefits, and more for the right candidate. The Position You are extremely independent and self-motivated, with the ability to ensure customer issues are resolved as expediently as possible. You have the ability to quickly assess and resolve complex problems across the FastSpring platform. You will be an integral member of our Affiliate Customer Success team, and responsible for solution management of affiliate related support tickets including, troubleshooting issues and/or questions, technical escalations, liaising with product & development, to mentoring and relationship management. Responsibilities Handle affiliate support requests that have been escalated that need a more hands on approach or more direct interaction with the client via phone or skype or additional communication channels. Work directly with the FastSpring clients in order to launch, activate and/or add incremental revenue to their affiliate programs. Assist the FastSpring clients in developing and optimizing their affiliate programs across different stages, onboarding until the program reaches the maturity. Analyze data and provide clients with direction for unlocking growth in affiliate revenue. Drive creative initiatives and act on implementing them in order to enhance affiliate programs productivity. Create new growth opportunities and increase ROI through affiliate recruitment, newsletters, content marketing, industry events, etc. Evaluate key metrics in order to improve the effectiveness of the affiliate programs. Handle communication with the client and on behalf of the client and act as an affiliate program ambassador. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Serve as a resource for the Customer Success team providing platform knowledge and expertise on the Impact Radius system and all matters related to an affiliate program. Author and review knowledge base content, blog posts, and newsletters to drive support scalability and improve customer relationships and self-serve capabilities. Be available to manage crisis or urgent situations and provide key feedback on technical issues impacting technology, transactions, store, platform or Impact Radius behavior. QUALIFICATIONS Bachelor's degree 3+ years of experience with affiliate marketing (network, agency, client or affiliate) Knowledge or experience with Impact Radius technology a plus Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment Ability to learn new technologies quickly Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.) Ability to prioritize appropriately, multi-task effectively and work independently Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, drawing valid conclusions and presenting suggested workarounds and solutions Ability to remain calm, professional and articulate during high stress situations About the Company Founded in 2005 and with thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based e-commerce & subscription management platform that helps software & SaaS companies monetize their products and services online—worldwide. FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-books and other digital products. FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. http://fastspring.applytojob.com/apply/QWCUXbUXGS/Affiliate-Marketing-Manager-Santa-Barbara-CA?source=BuiltInLosAngeles Apply Now Save Job Email Find more startup and tech jobs in Los Angeles http://fastspring.applytojob.com/apply/QWCUXbUXGS/Affiliate-Marketing-Manager-Santa-Barbara-CA?source=BuiltInLosAngeles Apply Now Follow on LinkedIn Like on Facebook Follow on Twitter Contact Premium Talent Solutions Send Us a Tip General Inquiries Become a Sponsor About Our Team Our Investors Terms of Use Privacy Policy Powered By Built In Austin Built In Chicago Built In Colorado Built In LA Built In NYC Built In Boston Oh no! 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http://www.builtinla.com/job/affiliate-marketing-manager-santa-barbara-ca

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